At Starfall Boutique, we take pride in offering high-quality, authentic products. Due to the nature of our items, especially fragrances and personal accessories, certain return restrictions apply to maintain hygiene and product integrity.
❌ Non-Returnable Items
We do not offer refunds or exchanges on products that have been:
- Opened, used, or tampered with
- Returned due to a change of mind
- Returned because they smell or feel different from a previous version (Note: fragrance formulations may vary slightly across batches, which is normal and does not mean the product is defective)
💧 Decanted Perfume Policy
Due to hygiene concerns and the delicate nature of decanted perfumes, these items are non-returnable and non-refundable once delivered. This ensures every customer receives a fresh, untouched product.
🛡 Authenticity Concerns
If you believe you’ve received a non-authentic product, we take such claims very seriously. Please contact us with clear and verifiable evidence. Our team will investigate thoroughly and, if proven, a refund or return may be offered.
Questions before purchasing?
We’re happy to assist! Feel free to contact us on WhatsApp: +971 50 120 1772 or DM us on Instagram: @Starfall.boutique
